HP Smart Tank 530 cyan color not printing

[YvonneNamibia]

I bought a HP Smart Tank 530 in February of this year.  As of yesterday the cyan color is no longer printing.  I printed a print quality diagnostic page and the cyan color does not appear on it.  Any trouble shooting tips?

[Jay_G24]

Hi @YvonneNamibia,

I'd like to help!

Try the below suggestions-

Clean the printheads

Clean the printheads from the printer control panel if you find defects on Test Pattern 2. Only evaluate the left side of Test Pattern 2.

NOTE: 

If you did not find defects on Test Pattern 2, skip to the next step. Unnecessary cleaning wastes ink.

Test Pattern 2 with white lines

1. On the printer control panel, swipe left, and then touch Setup .

2. Touch Tools, and then touch Clean Cartridges.

   A Cleaning cartridges message displays, and the printer prints a Print Quality Diagnostic Page.

3. Examine the page.

   • If Test Pattern 2 is free of defects, continue to the next step.

   • If Test Pattern 2 still has defects, touch Yes to proceed to the second-level cleaning.

 Align the printheads

Align the printheads from the printer control panel if you find defects on Test Pattern 1, 3, or both.

Test Pattern 1 with disconnected lines

Test Pattern 3 with a white gap

1. On the printer control panel, swipe left, and then touch Setup .

2. Touch Tools, and then touch Align Cartridges.

   An Alignment Page prints.

   

3. Follow the instructions on the Alignment Page or printer control panel to align the printheads.

You may also try the other steps in the document - Color or Black Ink Not Printing, Other Print Quality Issues

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[YvonneNamibia]

Hi Jay_G24,

already tried all these options but problem persists

[Jay_G24]

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!