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‎11-25-2021 11:50 AM

HP Recommended
Product: Smart Tank 555
Operating System: Microsoft Windows 10 (64-bit)

I bought the Smart tank printer in november 2020. For almost a year the printer has been fine barring the odd issue with connectivity. 

 

Recently the colors (yellow specifically) have started to fade so i purchased new  HP print heads. The same issue began to happen again so i checked the print heads out and i can see that there is black ink all over both print heads. I raised my concerns with HP support and they replaced my printer, brilliant.

 

i now have a new printer and guess what, within 3 weeks exactly the same problem has occurred again. Unacceptable design, im running a business and not only is the printer ruining the specialized and expensive paper we use but the same issue continually happening is a big design flaw and i cant seem to see anyone talking about it anywhere. How and where do i raise a complaint about the quality of this printer?

Category:
1 REPLY 1

‎11-29-2021 02:15 PM

HP Recommended

Hi@Rebotco5th, Welcome to the HP Support Community!

 

I understand that need to know that print colure quality issue 

 

Don't worry I'll try to help you out.

 

Request you to follow the below troubleshooting steps from the document fix:-

 

Print a Print Quality Diagnostic report

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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