HP Smart Tank 6001 print cartridge error icons--both the black ink and color. Any ideas?

[ZAN598]

Error message : HP 871e4c. Would appreciate any help. Virtual assistant suggestions didn't work. Thanks

[Hawks_Eye]

Hi @ZAN598 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Smart Tank 6001 is experiencing a print cartridge error (HP 871e4c) affecting both black and color ink. 

Since the virtual assistant’s suggestions didn’t resolve the issue, here are some additional steps to try:

 

Check Ink Levels

• Ensure that both black and color ink tanks have sufficient ink.
• If the ink appears full but isn’t printing, try refilling the tanks slightly to ensure proper flow.

Remove and Reinstall Printheads

• Open the printer’s front panel and carefully remove both printheads.
• Wipe the gold contacts with a lint-free cloth and reinstall them securely.

Perform a Printhead Cleaning

• On the printer’s control panel, go to Setup > Printer Maintenance > Clean Printheads.
• Run multiple cleaning cycles if necessary.

Reset the Printer

• Turn off the printer and unplug it for 60 seconds.
• Plug it back in and turn it on.

Check for Firmware Updates

• HP may have released a fix for this issue.
• Visit HP’s support page and check for any new firmware updates.

Run HP Print and Scan Doctor (For Windows Users)

• Download and run HP Print and Scan Doctor to diagnose cartridge-related problems.
• Get it here.

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Regards, 

Hawks_Eye