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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-30-2024 10:28 AM

HP Recommended

I have cleaned the print heads, cleaned the cartridges, tried to run an align but it failed because the printout is missing anything in blue. Software is up to date as well. Printer is used often but this issue started a few days ago, nothing has changed. Ink levels are at 80% and above for all colors. Any help is greatly appreciated!

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3 REPLIES 3

‎05-01-2024 01:20 PM

HP Recommended

Hi @D_inSoco,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with a few colors missing while printing from your printer.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎05-12-2024 06:15 AM

HP Recommended

Are you referring to the print head cartridges since this is a smart tank? Also, if the print heads don't come to the center to replace them, how do you get them there manually?

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‎05-14-2024 04:09 PM

HP Recommended

Hi @D_inSoco,

 

If you are not able to remove the printheads, skip the A step, proceed with the step B and C to fix the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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