HP Smart Tank 660-670 well installed, copying in color but printing only in black& white.

[mat0011]

Have just installed a new HP Smart 660-670. Installation went well.

Copy in color.

It seems that EXCEL, Acrobat... recognize that the printer is a black ans white one. In Files>Print It only displays preview in black and white. The box to choose Color does not apper. I tried configuration in Preferences Box and also in HP 123 app.

[Garp_senchau]

@mat0011, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your HP Smart Tank 670 is working correctly for copy in color, but for printing from apps like Excel or Acrobat, the color option isn't showing up in the print settings. 

Check Printer Settings in the Printer Preferences

Open Control Panel > Devices and Printers (on Windows) or System Preferences > Printers & Scanners (on Mac).

Right-click on the HP Smart Tank 670 printer and choose Printing Preferences.

Under the Color tab or similar option, make sure the printer is set to Color instead of Black & White or Grayscale.

Check Print Settings in the Application (Excel/Acrobat)

In Excel or Acrobat, before printing, click on File > Print and then check if you can select the correct printer.

Look for an option like Properties or Preferences in the print dialog. This is where the color options might be hidden.

Sometimes the color option is within a section like Advanced or Color Options, depending on the application you're using.

Update Printer Drivers

Outdated or incorrect printer drivers can lead to color issues. Ensure you have the latest drivers installed for the HP Smart Tank 670.

Visit HP Smart Tank 670 All-in-One Software and Driver Downloads | HP® Support

Install any updates for both the printer driver and HP Smart app.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer to this guide for further troubleshooting steps: HP Smart Tank 670, 720, 750 Printers - Color or black ink not printing, other print quality issues |...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,