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‎05-08-2024 09:16 AM

HP Recommended
Product: HP Smart Tank 7301 All-in-One
Operating System: Microsoft Windows 11

My Smart Tank printer 7301 is not printing the Cyan color. I have had this printer since December of 2022 and have only printed 512 pages since owning the printer. I did not opt for the additional warranty as the printer worked well and the printer stopped printing cyan right after the warranty expired. 

 

The tanks are full for all colors. I contacted support and followed all the troubleshooting HP provided, (reset, clean head by software and mechanical, ) but is not working. The tricolour printhead  3YP1A is currently impossible to buy is not available at HP or Amazon. I was told to discard my lightly used printer and buy a new one because it is out of warranty and the printhead is out of stock. Why would I buy this printer AGAIN after this experience??

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