HP Smart Tank 7301 - Printing Envelopes - Unusable Quality

[JasonHBG]

Recently bought an HP 7301 All-in-One Printer.  First, HP shutting down the printer for non-usage makes the printer GARBAGE as we print via the network.  That is a different topic.  In my current case, I want to print simple mailing envelopes with a RETURN and MAILING address.  The text on the envelope is not clear and not readable.  I have aligned the print heads multiple times and I can print the same **bleep** addresses via WORD on 8.5" x 11" paper with no issues with the same printer.

[Dragon-Fur]

@JasonHBG 

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@JasonHBG wrote:

Recently bought an HP 7301 All-in-One Printer. 

First, HP shutting down the printer for non-usage makes the printer GARBAGE as we print via the network. 

That is a different topic. 

In my current case,

I want to print simple mailing envelopes with a RETURN and MAILING address. 

The text on the envelope is not clear and not readable. 

I have aligned the print heads multiple times and

I can print the same **bleep** addresses via WORD on 8.5" x 11" paper with no issues with the same printer.

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The printer can presumably print on envelopes made of supported paper sizes and types.

It's possible there is "something" about the envelopes that the printer dislikes.

For example,

• Too thick -- "too heavy" would perhaps feed incorrectly or jam
• Too thin -- just not likely else you'd notice the envelopes are extra flimsy
• Too damp -- possible
• Too dry -- similar to too damp and also hard to detect
• Odd surface -- too shiny, odd matte, extra absorbent paper
• Odd color -- anything other than white or light cream color

What else?

If you want to sacrifice another envelope (or two), you could try changing the font / ink color.

Will changing the fonts / ink color help?

Possibly.

Example - Word > Mailings > Envelopes > #10 envelope

Rabbits_and_Chickens_Test_Envelope_10_14

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References / Resources

Paper Size / Types

Media Size (facet)	Letter; A4; Legal; 4 x 6 in; Executive
Media Sizes Custom (imperial)	3.5 x 5 in to 8.5 x 14 in
Media Sizes Custom (metric)	88.9 x 127 mm to 215.9 x 355.6 mm
Media Types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Light/Recycled
Media Weight Recommended (imperial)	16 to 28 lb
Media Weight Recommended (metric)	60 to 105 g/m²
Media Weights Supported, By Paper Path (Imperial)	Plain paper: 16 to 28 lb; Envelopes: 20 to 24 lb; Cards: up to 110 lb; Photo paper: up to 66 lb
Media Weights Supported, By Paper Path (metric)	Plain paper: 60 to 105 g/m²; Envelopes: 75 to 90 g/m²; Cards: up to 200 g/m²; Photo paper: up to 250 g/m²

HP Smart Tank series – 6000 / 7000 / 7300 Series – User Guide

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Smart Tank 7301 All-in-One 

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[JasonHBG]

Thank you for the reply.  I resolved this issue by installing the following software from HP:

This effectively updated the drivers from HP vs. those via Windows Updates.  

[Dragon-Fur]

@JasonHBG 

You are welcome.

True -- the full driver software is certainly a necessary part of the printer support structure.

In particular, the full driver supports printing in Word > Mailings > Envelopes

For those reading:

The full driver provides access to the full range of supported printer features.

The "HP" named software should be available and selected in Printer Properties

What?

IPP / Windows drivers do not provide access to all printer features, including all supported paper sizes and type.

Devices_and_Printers_Printer_Properties_2

Example - Parts to the Printer Software

Parts_to_Printer_Software_3

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"