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‎05-28-2022 10:39 AM - last edited on ‎05-30-2022 10:09 AM by Retired

HP Recommended
Product: HP Smart Tank Plus 551

I have had the HP Smart Tank Plus 551 for a few years now and have never used it much. The reason for the minimal use, is that it won't consistently print all lines which I've typed in. Having tried all of the available online diagnostic fixes, I am still right where I started. The frustration is REAL, and I'd appreciate your help.

Thank you.

Category:
1 person had the same question
4 REPLIES 4

‎05-31-2022 05:38 PM

HP Recommended

@geekshelpme

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. To provide an accurate resolution, I need a few more details:

  • Have you tried cleaning the ink cartridge's head?
  • Does the copy print out the same way? 
  • Are you using the correct media paper type?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎05-31-2022 06:17 PM

HP Recommended

It will print a perfect test page of the lines, squares, colors, and so on….  When I try to print an invoice that I have typed in the information, it always chooses someplace on the page to print light or blurry. 

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‎05-31-2022 06:19 PM

HP Recommended

I have not figured out how to clean the print heads. Tried, but had no success. Paper is common copy paper,

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‎06-07-2022 04:15 PM

HP Recommended

@geekshelpme

Thank you for posting back. 

 

Are you printing from a word document or adobe?

What is the operating system?

 

Keep me posted!

ECHO_LAKE
I am an HP Employee

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