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‎12-19-2023 08:02 AM

HP Recommended
Product: HP Smart Tank Plus 559 Wireless All-in-One
Operating System: Microsoft Windows 11

t's my first time participating in the Community and I have a problem, obviously.

My Smart Tank Plus 550 printer no longer prints the yellow color when yesterday I printed a 3.5 x5" photo
in quality DPI max. the result was a purple background photograph. I did a print quality test and it turns out that the yellow color is missing. I did a printer diagnosis and everything is perfectly fine. Obviously the ink, original HP, is present.

Max DPI only used 2-3 times. and the 3.5x5" format is the first time I've used it.

I hope I have clearly explained my problem. Thank you

Who helps me? Sorry for my English

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