HP Smart tank 580 AIO tri colour print head error

[Adarsh9531]

The printer shows an error for the tri-colour print head. I've tried the solution provided at the HP support website by removing the print head, cleaning and placing it back in the printer, yet the printer returns the error message. Please help me to solve this problem.

[Raj_05]

Hi @Adarsh9531,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering a "Tri Colour Print Head Error" on your HP Smart Tank 580 All-in-One printer, it typically indicates an issue with the printhead of your printer. Printhead errors can occur due to various reasons such as improper installation, clogs in the printhead nozzles, or electronic malfunctions. Here's what you can try to resolve the issue.

Check Installation: Ensure that the tri-color printhead is correctly installed in its designated slot. Make sure it's properly seated and secured.

Restart the Printer: Sometimes, a simple restart can help clear minor glitches. Turn off the printer, unplug it from the power source, wait for a minute or two, and then plug it back in and power it on.

Check for Firmware Updates: Visit the HP website and check if there are any available firmware updates for your printer model. Updated firmware might resolve compatibility issues causing the error.

Clean Printhead: Over time, printheads can become clogged with dried ink, leading to printing issues. Most printers have a built-in printhead cleaning utility in their settings. Run this utility to clean the printhead.

Manual Printhead Cleaning: If the automatic cleaning doesn't work, you might need to manually clean the printhead. Consult your printer's manual for instructions on how to do this. Typically, you'll need to gently wipe the printhead with a lint-free cloth dipped in distilled water. Be careful not to damage the printhead or its contacts.

Replace Printhead: If none of the above steps work, there might be a hardware issue with the printhead itself. You might need to replace the printhead.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support