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‎03-01-2021 09:14 AM

HP Recommended
Product: HP 60XL

I tried to order a print cartridge for my mother and have it shipped to her today.  Seems very simple.  Something that I can do on Amazon without any effort.  However, if I added my mother's address to the shipping, it also changed the billing address which of course isn't correct for my credit card.  I couldn't figure out a  work-around, so I called and the person at the HP Store couldn't do it either.  I ended up just having it shipped to me, which wasn't a significant problem, since I will have to install it for her anyway.  The lady said she would raise the issue, but just in case the message doesn't get through, I thought I would try another method to get the message back to HP to fix this bug.  It might help them get more business.  Has anyone else experienced this problem?  Was there a work-around?

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1 REPLY 1

‎03-01-2021 09:39 AM

HP Recommended

Hello @TBuis ,

 

 

 

Have you tried our HP Store Site? 

 

  

 

We invite you to visit our dedicated HP Store Site  where you´ll find specific information/tools oriented to help you on  your questions about order status/issues as well as product sales info. 

 

  

 

Please click on this link: HP Store Help 

 

  

 

We hope you find it useful and save time in your search! 

 

  

 

Thank you for visiting the HP Support Community. 

I work on behalf of HP.
HP Support Community Moderator
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