HP Support WhatsApp channel on web based AI chat completely broken

[PeterL777]

Couldn't find the right board for this question: I have an open case for faulty toner. When trying to get an answer from the WhatApp channel, I get

```

An error has occurred.
Error code: SkillNotSuccesfulResponseCode
Conversation Id: 19:cC9qrwLPxYjypPowzmKsHFbl6GMV9mXiub6UUXyF33M1@thread.v2
Time (UTC): 2024-08-18T03:50:26.559Z.

```

and

```

Error Message: Invoking skill 'MessagingCore' was not successful. HTTP status code 403.
Error Code: SkillNotSuccesfulResponseCode
Conversation Id: 19:cC9qrwLPxYjypPowzmKsHFbl6GMV9mXiub6UUXyF33M1@thread.v2
Time (UTC): 2024-08-18T03:50:26.559Z

```

When trying the Virtual Assistant on the website, I get "To obtain information about Case ID nnnnn for the HP Color LaserJet Pro M453-M454 series, please contact HP Support directly"

How on earth do I contact HP? How do I follow up my open case?

[Dragon-Fur · Accepted solution]

@PeterL777 

Welcome to the HP English Community --

I will forward your message to our Moderator team.

Should they need more information from you, look for a message here before an agent uses other methods to contact you.

What to do?

Try / Consider...

HP Repair / Repair Status

 HP Support virtual repair center

 HP Repair – Check Service Order Status

Requires Service Order number / Serial number

Reminder

Do NOT post private information in the HP Community, including serial numbers, full names, phone numbers, case numbers, addresses.

What?

We cannot make use of any private information – we are not HP Support.

Others, not so nice, are always waiting to gather what is posted in our public website.

 === --- === --- === --- === --- ===

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Color LaserJet Pro M453-M454 series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[PeterL777]

Thanks Dragon-Fur.

The WhatsApp chatbot is still broken, but I found a contact at HP, passed on screen caps and they are looking into it.

It seems strange, as I would expect that it affects more people than just me.

I have also found a contact at HP regarding my toner issue, and that is now in process.

Thanks again

Peter

[Dragon-Fur]

@PeterL777 

You are welcome.

I am glad it is sorted, even if the road was not straight.

Thanks for letting us know.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.