HP Support

[crackerb10]

I bought my HP Envy 5010 in 2020.  I immediately signed up for the instant ink.  Then last year I bought another HP Printer and also signed up for instant ink for that printer.  There was a problem setting everything up so I was told to remove the Envy 5010 from the instant ink program and after I got the new printer set up to sign up again.

I tried to sign up but I couldn't.  Support couldn't get me signed up so I have to buy HP cartridges from a retail store.

Still trying to find out why I can't get back on the program for my HP Envy 5010 I finally did some research.  What I found was if your  printer is more than 5 years old you can't enroll in the program. 

Needless to say this is upsetting.  I purchased the printer in 2020, enrolled in the program and now find out the printer was manufactured in 2015.  Wondering why I wasn't told?  Wondering why Support didn't know that and wondering why, when the printer worked perfectly fine on the program, I am not able to rejoin.  I didn't buy this printer in 2015, I bought it in 2020.  There is something wrong with your policy.

[Treeko]

Hi @crackerb10 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Treeko

HP Support