HP Tango Magenta Ink Misaligned

[Nat_H]

Hello; Ive owned this HP Tango for about 3 years now. It has printed perfectly fine until now, where the magenta seems to be slightly misaligned. I have done all three levels of cleaning, as well as smear cleaning, and head alignment, all of which Ive tried several times.  The ink is mostly full and not very old.
The weird part is this; The text on the alignment is good, how it should be. And yet the quality print preview shows the magenta being off on the center square. And if I try to print a recipe, then the magenta is way off. I have checked for updates and it seems all up to date. I have taken out the ink cartridges and wiped them clean. Have also tried to print from several different PCS and they all result with the same issue. Not really sure what else to do at this point. 

Thank you for reading ! 

[Hawks_Eye]

Hi @Nat_H 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If the magenta ink on your HP Tango printer appears to be misaligned despite performing cleaning and alignment procedures, there are several steps you can take to address the issue:

Step 1: Use Genuine HP Ink Cartridges

• Ensure you are using genuine HP ink cartridges. Non-HP or refilled cartridges may not produce the best print quality.

 

Step 2: Check Paper Type

• Verify that you are using appropriate paper for your print job. Incorrect paper type can cause alignment issues. Refer to the guidelines on correct paper usage:
  • Load the paper print side down in the input tray.
  • Avoid using wrinkled or curled paper.
  • Use paper recommended for high-quality prints, such as HP Advanced Photo Paper for dense printing projects.

 

Step 3: Print a Print Quality Diagnostic Report

• Use HP Smart to print a Print Quality Diagnostic report to evaluate the results.
  • Windows 10/macOS:
    1. Open HP Smart, and select your HP Tango printer.
    2. Click Printer Settings, then Utility, and select Printer Reports or Print Quality Report.
  • Android/Apple iOS:
    1. Open HP Smart, and select your HP Tango printer.
    2. Tap Printer Settings, then Tools, and select Print Quality Report.

 

Step 4: Examine the Color Blocks

• Check the color blocks on the Print Quality Diagnostic report for any defects such as streaks, fading, or missing sections.
  • If the color blocks show defects, continue to the next steps.

 

Step 5: Clean the Ink Cartridges

• Use HP Smart to clean the ink cartridges. Repeat the cleaning cycle if necessary.
  • Windows 10/macOS:
    1. Open HP Smart, and select your HP Tango printer.
    2. Click Printer Settings, then Utility, and select Print Quality Tools, followed by Clean Printheads.
  • Android/Apple iOS:
    1. Open HP Smart, and select your HP Tango printer.
    2. Tap Printer Settings, then Tools, and select Print Quality Tools, followed by Clean Printhead.

 

Step 6: Align the Printer

• Perform another alignment of the ink cartridges using HP Smart.
  • Windows 10/macOS:
    1. Open HP Smart, and select your HP Tango printer.
    2. Click Printer Settings, then Utility, and select Print Quality Tools, followed by Align Printheads.
  • Android/Apple iOS:
    1. Open HP Smart, and select your HP Tango printer.
    2. Tap Printer Settings, then Tools, and select Print Quality Tools, followed by Align Printhead.

 

Step 7: Manually Clean the Area Around Ink Nozzles

• If the misalignment persists, consider manually cleaning the area around the ink nozzles. This requires:
  • A clean, lint-free cloth or cotton swab.
  • Distilled or bottled water (avoid tap water).

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Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Nat_H]

I have done all that you have mentioned , as per my initial post. 

[Hawks_Eye]

@Nat_H 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

Take care and have a great day!

Regards,

Hawks_Eye