HP Tango X not printing cyan

[GlitteringPrize]

We bought a Tango printer 2 years ago and so far has been doing awesome. 

We run out of ink so I bought the cartridges both black and color. I properly installed them and noticed that the cyan was not printing.

I found a helpful video in HP about cleaning head printers were it was explained how to soak the cartridges in hot water. I did what was indicated and looked that it would work. It worked on the paper towel where I gently rubbed the heads on, that clearly showed the 3 traces of cyan magenta and yellow.

I tested with the printer again and the cyan didn't come, just the magenta and yellow.

I reinstalled updates for the printers and set it to original factory settings and tried again and still coming both magenta and yellow but not cyan.

I am thinking there is a problem with the chips that read inside the printer and it seems like they are either misreading or mistakenly sensing that the cyan is empty.

BTW I tested the Printer Status Report and the Print Quality Diagnosis and both Cyan is not printed.

I really enjoy my Tango Printer and is the perfect size for my life style so I would love to know how to go forward.

[sandytechy20]

@GlitteringPrize

Welcome to the HP support community.

I understand that you are having print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue,

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers