HP all in one

[Jye416]

Yes I was wondering if anybody else had the same problems as I do that my ink doesn't get ordered on time and I have to call and get things fixed all the time I've always got paper jams and I never get anywhere with customer service I got hung up on several times and to know help and of course you can't cancel because they will charge you

[Sneha_01]

Hi @Jye416 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having such a frustrating experience with your HP All-in-One printer and customer service. It's definitely not ideal when you're dealing with ongoing issues like ink ordering problems, paper jams, and poor customer service. It seems like you're encountering multiple problems that are making the whole experience less than satisfactory.

Common Issues and Possible Solutions

Let me break down your issues and suggest some solutions or alternatives for each one:

1. Ink Ordering Problems

• HP Instant Ink Service: It seems like you're using HP Instant Ink, which automatically orders ink when it's running low. If it’s not working as expected (either not ordering ink in time or missing deliveries), it could be an issue with your subscription, your printer's connection to HP's servers, or other technical problems.

Possible Solutions:

• Check Your Account and Subscription: Log in to your HP Instant Ink account online and make sure that your subscription details are correct. You should also check if there are any payment issues or missed payments that might affect your ink ordering.
• Printer Connectivity: Ensure that your printer is properly connected to the internet and is sending the correct ink usage data to HP. You can do this by going to the printer’s settings (either through its control panel or the HP Smart app) and checking its connection status.

2. Frequent Paper Jams

Paper jams are a common issue in many printers, but if it’s happening frequently, it could indicate a mechanical or settings problem.

Possible Solutions:

• Check Paper Type: Make sure you’re using the correct paper type and size that the printer supports. Paper jams can occur if the paper is too thick, too thin, or improperly loaded.
• Clean the Printer: Dust or debris inside the printer can cause paper jams. Try gently cleaning the paper path, rollers, and any areas where paper feeds through. Refer to the printer’s user manual for specific cleaning instructions.
• Update Printer Firmware: Sometimes, firmware updates can address mechanical or paper feed issues. Check the HP Support website to see if there’s an available update for your printer model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Jye416]

But thank you for your response I really appreciate it but the problem does not really so much light into the printer or the connection to the internet or me paying my bill I don't know why it's the all-in-one service that I'm subscribed to it's not the insta Inc I had instinct ink and never had a bit of trouble out of it it was great but when I switched over to this all-in-one plan that's where everything went bad and as far as you know the customer service I mean when I called to order ink they're still 2 to 3 days from ordering it from the time that I called and then I called back because one of the ones you sent me wasn't working and it's still he put aces well I'll put in an order it was another 2 days after that before it even shipped so it's like okay I'm two weeks out without this printer and was trying to get things done before Christmas for Christmas gifts and now I'm 2 weeks behind Christmas and you guys have got your payments on time and everything I just don't understand why I'm not getting my ink and when I call customer service the guy asked me if there was anything else you could help me with and I said yes I really don't like my service and the phone was just dead and he hung up on me and I called right back and somebody picked up the phone and hung it right back up so they hung up on me twice I mean when I screw up I'm expected to make it right nobody's even offered to make anything right they just keep blaming me or my printer for it I don't know I'm at my wit's end with it I'm ready to ship it back to you guys and just have you I guess try to get the money out of me to finish paying it off or whatever I'm really fed up with it

[Sneha_01]

Hi @Jye416,

I am sorry for the inconvenience  caused to you, We are here to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571

HP Support