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‎03-12-2021 12:20 PM

HP Recommended
Product: HP Deskjet 3752
Operating System: Microsoft Windows 10 (64-bit)

I have a Deskjet 3752 that will not recognize the HP 65xl ink cartridge that I purchased at Office Depot this sucks how can you use a new printer that won't recognize YOUR ink cartridges?

Category:
5 people had the same question
1 REPLY 1

‎03-15-2021 03:31 AM

HP Recommended

@TooncesMcKosh, Welcome to the HP Support Community!

 

I understand the printer is not recognizing the ink cartridge. Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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