HP deskjet ink advantage 3835 cartidge not working

[Amit33333]

Hello,

After resetting the code , printer cartridges is not working. It is showing "incompatible cartridge" .

Could someone help me with that ?

Thanks

Amit

[Garp_senchau]

@Amit33333,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

Restart the Printer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I highly recommend you refer to this guide: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,

[Amit33333]

My printer is still not working after following above steps.

[Garp_senchau]

Hey @Amit33333, 

Thank you for your response.

Did you try the steps in the guide? If you've followed them and the issue persists, let me know!

Regards,

[Amit33333]

Aboge steps didn't work for me. 

[Garp_senchau]

Thanks for reaching out! Since the issue remains unresolved, I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,