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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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J6U61B

Out of warranty printer, printing blurred pages from all devices both photos and text (text is worse). Tried new HP cartridges, cleaning them, aligning printer several times, but there’s still lines across the pages and the print quality report is so blurred you can’t read it. Have tried all suggestions on the printer and the HP Virtual assistant couldn’t resolve it.... Any ideas what I can try? 

1 REPLY 1
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@Jenmac78, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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