HP envy 6020 printer ink cartridge incompatible

[SP4003]

I bought HP Envy 6020 printer from HK and I used HP305 ink cartridge in UK. The printer show that ink cartridge incompatible. How can I change the setting of printer to make it work? Can I use instant ink to solve this problem?

[Max3Aj]

@SP4003, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
We understand that you have purchased the printer from Hong Kong and now trying to use it in a different region. 
This requires regional reset of the printer. 

We would recommend you to check the instant ink subscription. 
HP Instant Ink is based on pages, not cartridges. Choose a plan based on the number of pages you would like to print monthly. Your monthly fee allows you to use our subscription cartridges to print your plan pages and includes ink, delivery, and recycling.

You may refer to this link to enroll - instantink.hpconnected.com/uk/en/l/

>How to enroll in HP Instant Ink and connect your printer | HP Printers | HP Support

If you would like to perform regional reset, 
You need to meet the following conditions: 

  

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 
 

I hope this helps. And do keep me posted.

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[SP4003]

Hi,

Would you tell me how to make regional reset? Thank you.

[Garp_senchau]

Welcome to HP Support Community,

Thank you for your response! My colleague is currently out, but don't worry—I’ll be taking over and making sure we get this sorted for you.

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it.).  You can skip it and perform the process under Wi-Fi as well.

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share a screenshot of this window on a private message.  

In order to access your private messages, click the private message icon in the upper right corner of your HP Community profile, next to your profile name, or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here. 

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,

[SP4003]

Hi,

According to your instruction, I cannot find any Set New Region Windows open. If there is any video show how to set it, please let me know. By the way, please find the screenshot according to your instruction. Thank you.

[Garp_senchau]

@SP4003, thank you for the response

Try these steps:

Set new region from HP Smart (Windows)

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

• Open the HP Smart app.
• On the Home screen, click .
• Click About.

• Press and hold Ctrl + Shift, and then right-click on the HP Smart logo.
• The region reset screen opens.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[SP4003]

Hi,

The following shows what I found according to your instruction. Thank you.

Regards,

J

[Garp_senchau]

Hey @SP4003,

Thank you for your response

In order for me to help you further, would you please send me this information via private message?

Regards,