HP inks

[pjgregs]

Hi All I’ve just bought a HP printer and when registering for inks it says my printer is still registered to another account how do I remove it from the other account thanks

[Rachel571]

HI @pjgregs,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To remove your HP printer from the previous account, you can follow these steps:

Use the HP Smart App:

• If you have access to the previous account, log in to the HP Smart app and remove the printer from the account settings.

Factory Reset (if necessary):

• As a last resort, you can perform a factory reset on the printer to unlink it from the previous account. Check your printer’s manual for specific instructions on how to do this.

Re-register the Printer:

• Once unlinked, you can register the printer under your account through the HP Smart app or the HP Instant Ink website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support