HP instant ink cartridge incompatible error

[MCTaft]

Instant ink color cartridges not compatible/causing problems with my 3830 series printer. 

I received a new color cartridge 63/302 and it did not work. Instant ink sent another one (65/304) free of charge. This one did not work either. I gave up & printed in black only until I received a new black cartridge and error messages started again. 

I have done reset, re-install many times.

Oddly, the alignment page prints fine in color then switches back to error message before I even scan the alignment page.

I have pulled the color ink cartridge and can now print in black only.

How do I fix this? 

[Garp_senchau]

@MCTaft, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It seems like you're experiencing cartridge compatibility issues with your HP 3830 series printer, even after trying multiple cartridges. Here are some steps to help resolve these issues:

Verify Cartridge Compatibility: Ensure that you are using the correct cartridges for your region. The HP 3830 printer typically uses HP 63/302 cartridges. Double-check that these are the cartridges designated for your geographical location.

Reset the Printer:

• Turn off the printer and unplug the power cord from both the printer and the electrical outlet.
• Wait for about 60 seconds.
• Reconnect the power cord to the printer and plug it back into a wall outlet.
• Turn on the printer and check if the error persists.

Clean the Cartridge Contacts:

• Open the ink cartridge access door and wait for the carriage to become idle.
• Remove the offending cartridge.
• Using a lint-free cloth, gently wipe the copper-colored contact on the cartridge.
• Also, clean the electrical contacts inside the carriage.
• Reinsert the cartridge and check for errors.

Update Printer Firmware:

• Visit the HP support website and ensure your printer’s firmware is up-to-date, as firmware updates can resolve compatibility issues.

Ensure Web Services are On:

• Make sure that your printer’s Web Services are turned on, as this can affect Instant Ink cartridge functionality.

Consider Enrollment Issues:

• Ensure that your printer is correctly enrolled in the Instant Ink program because Instant Ink cartridges only work with enrolled printers. Check your Instant Ink account to verify enrollment status.

Also, you may refer to this guide: Solve Instant Ink cartridge and printer problems | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[MCTaft]

Thank you for that very detailed response. Unfortunately, I have followed all these steps at least 2x over a period of 2 days and several hours. In the past year I have received 2 new color cartridges through my instant ink account & could not use either one. I think a third one is on the way but I have little hope that it will work either. 

Is there a way to clean the print head on the HP 3830? The printer is out of warranty at this point so if I cause further damage, I'm not losing much as it will not print in color now anyway. I realize this machine is not new but it has seen so little use. We have a second identical printer in my husbands barn office & it is heavily used in a dusty, dirty environment but still works fine. 

[Garp_senchau]

Hi @MCTaft,

Thank you for your response

To clean the printhead, I recommend referring to the article and the guide below:

How to Clean Printhead: Step-by-Step Guide for Better Print Quality

Clean the printhead | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,