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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- HP office jet pro 6968 not accepting new non-hp ink cartridg...

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01-27-2025 11:46 AM
I keep getting non-HP chip detected with my ink cartridges. I was able to over ride everything but the yellow one?
How do I allow the printer to use the yellow cartridge (FYI they are all from the same vendor)
01-27-2025 11:51 AM
I do not see your printer ID listed here but you can try a firmware update if you want.
Possibly only the yellow is bad
To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.
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