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HP OfficeJet Pro 6968 All-in-One Printer
Microsoft Windows 11

I keep getting non-HP chip detected with my ink cartridges. I was able to over ride everything but the yellow one?

How do I allow the printer to use the yellow cartridge (FYI they are all from the same vendor)

1 REPLY 1
HP Recommended

I do not see your printer ID listed here but you can try a firmware update if you want.

 

Possibly only the yellow is bad

 

To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.


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