My printer started not printing the correct colors, blues show up as pink and green show up as yellow. I have changed my cyan cartridge to a brand new one and same results. I've run the printer status report and Cyan is blank. Does anyone have a solution for this issue? my cartridges are genuine HP
I printed a Printer Status Report and the Cyan box is empty except the printer recognizes the cartridge. I installed new on 12/2/2020. The magenta, yellow and black all show their color in the box but Cyan is blank. Everything about the cyan is identical to the other colors but it just doesn 't show the cyan color.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".