HP officejet pro 6978 won't print color even though it shows good ink level. test print has no colo

[Lotesage]

HP officejet pro 6978 won't print color even though it shows good ink level.  I have uninstalled, reinstalled, it isn't a software problem. The test print has no color in it. 

[Echo_Lake]

@Lotesage

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.  

• Did you make a copy and check if that prints fine?

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.
 

Hope this helps! Keep me posted for further assistance.
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