HP photosmart 5520 - black ink leak inside the printer

[Schtroumf75]

Few month ago, my printer was not printing black anymore

After lots of cleaning, rebooting, re-installing, finally, black was printed again

but I realized that the black ink was emptying very very fast

Now basically, if I put a new ink cartridge, and wait for 2h, then it is empty: all the ink leaked inside the printer.

I see that I am not the first one to have these problems...

is it possible to repair ? should I replace the print head ?

Thank you in advance for your help

[Kumar0307]

@Schtroumf75, Welcome to the HP Support Community! I’m here to help.

If the ink is leaking, it is a hardware issue. Does this happen with all the black ink cartridges you have tried?

If yes, it is an issue with the printer. If not, then it could be a defective ink cartridge.

If it is the ink cartridge, you may request a replacement from HP. Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

If it is the printer, I suggest you upgrade the printer as it is out of warranty. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!