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‎05-15-2025 01:26 PM - edited ‎05-15-2025 01:29 PM

HP Recommended

Hello everyone,

I’m having an issue with my HP Photosmart 5520 printer. The device is always connected to the internet. Yesterday, after a long period of inactivity, I replaced the ink cartridges with third-party (non-original) ones. Since then, the printer has displayed the following error:

“Cartridge Problem. One or more cartridges are missing or damaged. Install or replace the affected cartridges.”

I’ve checked the installation and reseated the cartridges, but the issue persists.

I use macOS. 

 

Any suggestions on how to resolve this?

 

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3 REPLIES 3

‎05-15-2025 01:55 PM

HP Recommended

Sorry, you will need to contact your supplier for warranty information for the non-HP cartridges.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-15-2025 02:26 PM

HP Recommended

Is there a known method to bypass the cartridge lock on third-party cartridges?

The printer display is frozen, so I’m also wondering if there’s a way to perform a remote reset.

I’ve read that a firmware downgrade might solve the issue, but I haven’t been able to find the appropriate files or instructions.

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‎05-15-2025 02:34 PM

HP Recommended

The folks here have no way of knowing about your cartridges. You will need to contact your dealer for replacement information.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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