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‎07-31-2023 11:37 AM

HP Recommended

My HP photosmart 7760 does not print. Screen on printer shows: Print cartridge cradle is stuck. Clear jam then press OK. Does anyone how to clear the jam. Cartridge are on the left and they do not move to the right where they should move

1 REPLY 1

‎08-03-2023 06:38 AM

HP Recommended

@Xixonenca 

 

Welcome to the HP support community.

 

I understand that you are getting a carriage jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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