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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MarianeSkov
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HP printer, change ink not working

HP Recommended
HP DeskJet 2620
Microsoft Windows 10 (32-bit)

when I change the ink in the printer, the printer won’t print out anything I send from my computer. Even if I delete and install the printer one more time. It print the sheet whit the ink marks on it. 
hope someone can help with this issue

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @MarianeSkov,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load plain paper into the input tray.

  2. Search Windows for your printer model name, and then click the printer name in the list of results.

    HP Printer Assistant opens.

  3. Click Print & Scan, and then click Maintain Your Printer.

    The printer toolbox opens.

  4. On the Device Services tab, click Print Quality Diagnostics Page.

    A Print Quality Diagnostic page prints.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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