HP printer indicates ink supply issue

[frankem45]

I replaced my ink cartriidges and check ed them and they show up as though some of the cartridges are empty. I bought new cartriidges and teh same problem occurs.

[Jerry_57]

Hi @frankem45,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing ink supply issues even after replacing your ink cartridges and they appear empty. There might be a few underlying causes to consider. Here are some steps you can take to resolve the issue:

Verify Ink Cartridge Installation:
 

• Ensure the ink cartridges are installed correctly and seated firmly in their respective slots.
• Check for any protective tapes or strips that might still be attached to the cartridges, which should be removed.

Use Genuine HP Ink Cartridges:
 

• It's essential to use genuine HP ink cartridges, as non-HP cartridges may not be recognized correctly by the printer.

Check the Ink System:

• Many HP printers have a system that monitors ink levels by using the printer's memory and software. If there's an interruption in replacing cartridges, it might not reset properly.
• Try removing the cartridges, turning off the printer for a few minutes, then reinstalling the cartridges and powering the printer back on.

Printer Reset:
 

• Perform a reset on your printer. Turn it off and unplug it from the power source for at least 60 seconds, then reconnect and turn it on again.

Firmware Update:
 

• Make sure the printer’s firmware is up-to-date https://support.hp.com/us-en. Outdated firmware can cause various issues, including incorrect ink level reporting.

Check for Errors:
 

• Look for any error messages on the printer’s display panel or any blinking lights that can indicate a specific problem.

Run a Test Print:
 

• Attempt a test print to see if the printer is operational despite the ink level warnings.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support