HP printer not using the cyan cartridge

[Claire96]

My HP 6960 is not using the cyan ink.

Initially i had an error message saying that the cartridge was not recognised, but having changed the cartridge several times in an attempt to solve the problem, the printer simply ignaores it.

All other colours print. I have tried cleaning printheads, resetting the system, turning it off and everything else that is mentioned in the help guide other than uninstalling it completely.

is there anything else you can suggest?

[Kumar0307]

@Claire96, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in Cyan. Make sure you are using HP ink cartridges.

Kindly perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the printhead up to 2 times and print a test page to check the result.

If the issue persists even after replacing the ink cartridges, I'm afraid this is a hardware issue with the printhead and it is non-removable on this model printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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