HP printers, support and cartridges are useless

[fairhsa1]

 My printer (a small, portable one) which I purchased 10 months ago in Portugal was not working correctly after being sat on the shelf for a few months. I went online and followed all the online instructions - nothing worked. I followed the support instructions, including finding the location for support and went out in the rain, travelled for an HOUR to this place, to find it was a mobile phone shop which gave ZERO SUPPORT. Next day I went to a large shopping mall and found brand shop. The guy looked at the printer and said "the ink dries up if you don't use it for a few weeks. Nothing we can do here, we are not support". Tried another store in the same mall as being capable of giving me support - but when he found out I did not buy it in his shop he refused to help. So then I tried to at least buy a new ink cartridge, since the warranty on the ink cartridges is clearly bogus. Could I find an HP304 in Bangkok? I spent a whole day going from shop to shop to shop. Nada. Eventually turned to online... where I discovered that HP NUMBER the CARTRIDGES DIFFERENTLY IN DIFFERENT REGIONS. So now I have two new HP65 cartridges and hope that after several days I can finally print a few pages.

So my question - does ANYONE know how to get an ink warranty to work?

[Repairatrooper]

You need to contact HP support directly, most stores are not authorized to repair inkjet printers or provide warranty on cartridges. Go to support.hp.com and open a case.

[fairhsa1]

HOW do I open a case?

I have put my serial number in that website, it tells me I still have 2 months on the warrant but the is NO OPTION AT ALL to actually contact HP or open a case.  I don't understand.

[Echo_Lake]

@fairhsa1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I understand you moved, and the printer is not accepting the new region cartridges. We need to perform a regional reset on the printer to resolve this issue. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
 

Hope this helps! Keep me posted. 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping!

[fairhsa1]

I'm away from my printer at the moment so I can try this when I get back, although I don't have a printer cable with me so would have to do it with wireless.  Also my colour cartridge is almost full, so would need to buy a new region colour cartridge too I think?  Or can I keep my old one in there?  What about the warranty?  How do I actually get HP to honour the ink warranty?  It's costing me over several dollars a page at the moment with all these costs.   I only need to print about 5 pages a month!

[Echo_Lake]

@fairhsa1

Thank you for posting back. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!