HP putting bogus warranty dates on ink cartridges so they wont work past warranty date

[Whatsup0107]

I bought an HPOffijet Pro 8740 I paid almost $800 for it. I bought spare ink cartridges so I would have them on hand when I needed them. my ink cartridges needed replacing I put in new ink cartridges from my stock.  I got an error saying the warranty was expired on the ink cardtridges?  I called into HP support which shockingly HP hides that number pretty well these days and reported the problem.  The agents kept trying to tell me my ink cartridges were no good but being in IT myself I told them they were fine the ink in them is powder and age is not a factor.  I told them it was not HP's role to tell me when my new cartridges were expired.  I made many calls before HP finally relented and sent me new ink cartridges.  Well the ink cartridges need replacing again rendering my printer unusable even though my ink cartridges are full and should print fine.  It's the date they put on the ink cartrdges that is preventung the printer from working.  This is ridiculous and HP has become so greedy they are making their printers worthless unless you pay their ink ransom?  I would like too hear from anyione else who has gone through this and what you did to resolve the issue.  I will never buy another HP product ever if HP does ntot make this right.

[Raj_05]

Hi @Whatsup0107,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Whatsup0107]

Alden4 I just sent you a private message with  info requested.  Thank you

[Raj_05]

Hi @Whatsup0107,

Thank you for your response, 

Please check this document and follow the steps to raise the warranty dispute.

Also please refer to the below link to check the warranty status.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Whatsup0107]

Hi Alden4

I went through the process and did not get a link to dispute the warranty?  I bought this printer new on Amazon and according to hp if the warranty dispute option does not come up its a commercial product? I'm not sure what that has to do with the warranty?  I also bought the HP ink cartridges from HP at Costco brand new a retail store and never noticed they had a warranty date on them but when 8 opened them i found  some of them have dates of 2011 and 2012 which is years before I bought them in 2018?  There was no disclosure by HP anywhere advising me the consumer that the ink cartridges for this printer were date driven and only good if not expired and the printer would stop printing based on the date on the ink cartridges not whether the ink cartridges were empty. If I had this disclosure as is required by consumer law I would never have purchased this printer. No where was I informed if the date of expiration happened but cartridge was full it would not work on the cartridge packaging and the cartridge if expured would render the printer unusable. This is consumer fraud that HP  is perperating on its customers.  This is the issue I am raising to HP.

[Whatsup0107]

Alden4 

I also forgot to mention i bought this printer in 2022 not in 2018 as the warranty date in hp states. I have proof of purchase 

[Raj_05]

Hi @Whatsup0107,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support