HP smart tank 5101 doesn’t print Magenta

[Divinefinearts]

Hi I have a HP SmartTank 5101 and the printer stop printing Magenta, just few days ago print and everything was fine and now don’t want to print  magenta

[Nal_NR]

Hi @Divinefinearts,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with printing in color. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check ink levels and fill ink tanks

Low ink levels can impact print quality. Refill any tanks that are low on ink.

HP recommends that you use genuine HP ink. HP cannot guarantee the quality or reliability of non-HP ink. If you do not use genuine HP ink and HP printheads, the steps in this document might not resolve print quality issues.

Note:

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

On the control panel, look for KYMC and the blinking Ink icons . The Printhead icons might also blink.

Fill any tanks that are low on ink.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.