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‎10-13-2022 09:45 AM - last edited on ‎10-13-2022 03:42 PM by Retired

HP Recommended
Operating System: Other

HP system is stating 'Cartridge problem' on my printer but I think the cartridge could be empty.

I have tried asking the virtual assistant several times but was told that my printer was offline and needs to be connected to the internet so that they can see the level of the cartridge  before they can replace the it. However my printers blue light is on steady, indicating that the printer is actually connected to the internet, so I cant go forward with this issue.

 

The printer wont print or photocopy at the moment, I'm stuck in Limbo

Category:
1 REPLY 1

‎10-22-2022 11:47 AM

HP Recommended

Hi @Bass11

Welcome to HP Support Community. This is a great place to get support find answers.
Thank you for posting your query, I will be more than glad to help you.

To assist you better may I have the exact model name of the HP product?

 

Refer to this link: https://support.hp.com/us-en/document/ish_2039298-1862169-16

for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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