HP toner chip error on HP toner cartridges in HP laser jet MFP M281cdw

[BEWpdx]

Tonight I tried to installed 2 new, factory-fresh HP CF 500X  black toner, straight from the HP boxes purchased from Office Depot HP product tracking 2a11h4ab, 20220111 and 2f09h3ab, 20220609. I get a non-HP chip error and the printer will not allow me to print. 

1) I reset the printer by disconnecting the power while it was running, waiting 60 seconds, and restarting.

2) I checked my firmware, as it is up to date Firmware code 20221010

I re-installed the old black cartridge and that one still works, but is out of ink..

Want replacement toners that work or a fix for the clearly faulty software update from HP. Plan to file a complaint with State Attorney Generals Office in regards to product fraud, as well as BBB, and any other agency I can find that will cost HP time and money to legally respond.

[Andr-1611 · Accepted solution]

Hello @,
Welcome to the HP Support Community!

I am sorry that you are having such problems with the Original HP toner cartridges. However, I must insist that you check these cartridges first: HP Anti-Counterfeit and Fraud (ACF) Program  

If it is indeed Original HP toner cartridges, please proceed as follows:

Here's what you need to do:

1. Turn the printer off
2. Download the .rfu file from the below ftp.
   
   HTTPS Access: https://ftp.usa.hp.com/hprc
   
   Login: rfu0414
   Password: 8vt=AT3f   (NOTE: CASE-sensitive)
   
   Account Expires: 12/16/2022 4:31:19 AM  (drop box expiry/deletion date)
   Access Type: read/write
   Created: 11/16/2022 4:31:19 AM
   Drop box Expires: 12/16/2022 4:31:19 AM (30 days)
   
   
3. Load the correct .rfu file in a USB thumb drive formatted to FAT32 file system.
   
4. Connect the USB thumb drive with the .rfu firmware file to the front USB port
5. Turn the printer on
6. The firmware upgrade/downgrade will start and once the firmware file is flashed to the printer will boot to ready.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[BEWpdx]

Andr-1611, the .rfu file from formatted thumb drive did not work. However, I was able to run the M280_Series_FW_Update-20220414.nativeofficefonts.exe from a connected PC to successfully downgrade the driver. Everything is working now. 

Thank you for your help!