HP2131 Change Region

[Pete20211]

Hi, I had bought HP Deskjet 2131 in Australia. Now I have moved to the UK. I needed to replace the cartridges, so I bought cartridge 302 which is the compatible one for the UK. However, my printer doesn't recognize it since it is still configured for Australia. If I understand correctly the questions on your forum on similar topics, I need to change the regional settings in my printer from Australia to UK  so that it can work with the new 302 cartridge. Pls advise how to change the regional settings in my printer.

Thank you for your support,

Pete20211

[Jay_G24]

Hi @Pete20211,

I'd like to help!

I understand you moved and the printer is not is accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Pete20211]

Dear Jay_G24,

Thank you for your reply.

Unfortunately, when I click on your link, there is no private message appearing.

Would you mind to resend it please?

Regards,

Pete

[Jay_G24]

@Pete20211,

Please check the your private message.

I have resent the message.

Hope this helps!

Keep me posted!