HP2710

[SJB2004]

DESKJET 2710: I have done the alignment and it is successful. I took a pdf print and the printout is OK. But when I am using the same printout for copying function the letters in the edges of print area are trimmed. I have checked the papers in the tray and tried different combinations with different paper positions in the tray that is sometimes extreme left sometimes extreme right but still the printout is not perfect.

[Kumar0307]

@SJB2004, Welcome to the HP Support Community!

I understand you have issues while making a copy. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

You may try scanning the same document to check the result from your Win PC.

Hope this helps! Keep me posted. 

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