HP301 ink catridge faulty

[gOLDIE090]

I have purchased a dual package of both colour and black ink for my printer.  The colour is fine but when I put the black in, the error is Ink Cartridge Problem    The following cartridge must be replaced.  Put the old cartridge back in and it accepts it fine.  So no issue with printer etc.  Think the actual cartridge is faulty.  Have checked and all of the tape has been removed correctly.

[Nal_NR]

Hi @gOLDIE090

Welcome to the HP Support Community. 

I understand that you are facing issues with the faulty cartridges. I'd like to help!

Let's try a few steps here. 
 

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message from the carriage.

Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

CAUTION: 

Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

Repeat these steps for the other cartridge if it was indicated in the error message.

Close the door or lid to the cartridge access area.

If the error persists, clean the cartridge and carriage contacts a second time.

You may also refer to this link here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @gOLDIE090,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂

[gOLDIE090]

Hi there

Sorry for the delay, had to purchase some distilled water.

Gone through the steps but still have the same problem.

Many thanks

[Nal_NR]

Hi @gOLDIE090,

Since you have already tried all the recommended steps and as it is still not working, the printer or the cartridge might be faulty.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile, Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely.

[gOLDIE090]

Absolute joke of a company.  Finally got through to customer services, transferred 3 times to get through to right person.  Then spent 26 minutes on the phone and still not resolved, as I decided that we hadnt progressed to getting cartridge replaced, having to go through this check and that check on the printer.  As I said to customer services never will I EVER buy HP products again!!

[Nal_NR]

Hi @gOLDIE090,

Welcome to the HP Support Community.

My apologies. 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @gOLDIE090,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!