HP301 ink

[Dawks]

hello I have an envy 5530, was working fine,  suddenly says colour ink cartridge not recognised ?  tried cleaning, rebooting multiple times.  spoke to **bleep** who says may be cartridge if not printer needs replacing . question is , are there any ways to resolve this ? I don't want to spend £20+ on 301 cartridge to find its not that,  and then have to buy new printer ? Anybody thoughts/ advice appreciated . thanks

[A_Gayathri]

Hi @Dawks,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy 5530 color ink cartridge not being recognized. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
   

If the issue persists, then please follow the steps mentioned in this document: click here and follow the troubleshooting steps 
May I know the manufacturer date of the cartridge 

Hope this helps! Keep me posted. 

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