HP3760 Print alignment off

[BlackBeltNic]

Hi all, I have a HP Deskjet 3760 printer which has suddenly started printing out of alignment. I'm trying to print postage labels but they're barely legible and the barcode is a blurry mess. I've replaced both of the ink cartridges (with genuine HP ink) because both were low and if anything it's now a little worse. I've tried the 'clean printhead' function but that hasn't helped. Neither did the cartridge alignment. I read somewhere that it perhaps needs a firmware update but I can't seem to get to anything through the menus on the app or here on a web browser. 

Any ideas?

[Nal_NR]

Hi @BlackBeltNic,

Welcome to the HP Support Community. 

I'd like to help!

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BlackBeltNic]

Hi, thanks for the reply! Unfortunately I’ve tried these tips, reset didn’t change anything, I searched for firmware updates too but I can’t seem to get to that option once I’m on the app. I tried on the web browser but when I get to the page for firmware updates there’s nothing there!

[Nal_NR]

Hi @BlackBeltNic,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!