HP4524 incompatible cartridges

[Edz_printing]

Today I installed the latest colour cartridge in my printer and it now says both cartridges are incompatible. I've always used genuine HP cartridges. Please advise. 

[Irfan_06]

Hi @Edz_printing,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Edz_printing]

Hi. Tried all these steps and no luck. I haven't got any more cartridges and I'm not going to book the printer in for service so I'll just have to buy another one. 

[Irfan_06]

Hi @Edz_printing,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Edz_printing]

Thanks for your help - after the previous set of steps didn't work I've now bought a new HP printer. Thanks for your help. 

[Irfan_06]

Hi @Edz_printing,

I am sorry I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Happy to hear that you have a new printer now. I appreciate your efforts in contacting HP support community and If you need any assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support