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‎08-06-2021 09:22 AM

HP Recommended
Product: HP5275
Operating System: Microsoft Windows 10 (64-bit)

My HP5275 printer is suddenly printing garbage after changing new cartridges. Ive tried all that Print Doctor and other diagnostics has suggested. Reloaded drivers,etc. It is just 13 months old. Has anyone encountered this problem?

Category:
1 person had the same question
7 REPLIES 7

‎09-23-2021 02:03 PM

HP Recommended

I have the same problem!  Did you find a solution?  I think it is communication between Windows 10 and the HP printer.  It may have occurred after a software update of one or the other.  If I print something directly from a webpage, it prints fine but anything from Word or Excel is garbage.

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‎09-24-2021 02:00 PM

HP Recommended

No, I never got a solution. HP only replied when I tried contacting them to say unit was out of warranty. This is the 2nd time I've had similar problems with this series printer. I can only say HP is making cheap printers to make money which just last a month or 2 after end of warranty. And seeing they didn't care to offer help, I'm done with HP. I'm ordering a Brother printer. I'm out of pocket on 4 useless cartridges now to make matters worst. 

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‎09-25-2021 11:33 AM

HP Recommended

Thanks for your reply.  Your story actually supports my suspicion that HP does this to our out of warranty printers on purpose with a software update.  I have ordered a Brother printer, and I too now have wasted, overpriced ink cartridges.  NEVER AGAIN, HP! 

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‎09-26-2021 12:10 PM

HP Recommended

@Dicksonrp

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎09-26-2021 02:50 PM

HP Recommended

To the HP Support person.  I can find no private message on the forum. 

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‎09-29-2021 05:30 PM

HP Recommended

Hello... No one from your local support team has since contacted me. Please advise. 

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‎10-07-2021 01:08 PM

HP Recommended

It is well over 2 weeks now and no one from your  local support has been in contact with me, as you promised. What is the situation with my now useless printer printing garbage after I changed the cartridge????

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