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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- HP564 ink cartridge levels at initial install

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02-03-2023 12:05 PM
Is this a typical condition? I on-line purchased from Staples and just received / installed HP564 OEM ink cartridges (3 color, 1 black print, 1 black photo) for my HP Photosmart 7520. The printer's ink level graphic display (and printed report) shows black ink level at 100% full, photo black and yellow at 80% full, and magenta and cyan at 60% full. I understand that these are "estimated" levels however, am I wrong to expect all levels to show 100% full after spending $100+ for OEM ink? Thank you.
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02-03-2023 12:29 PM
That's going to be tough, if you try to return it to the seller they will probably not accept it because they are open.
You have on the bottom of the page how to make a claim: https://support.hp.com/us-en/document/ish_2453821-1839525-16
02-03-2023 12:20 PM
All 5 ink cartridges should be 100% full after replacement. There is some maintenance that consumes ink when new ink cartridges are installed but the level should be the same for all 5.
02-03-2023 12:29 PM
That's going to be tough, if you try to return it to the seller they will probably not accept it because they are open.
You have on the bottom of the page how to make a claim: https://support.hp.com/us-en/document/ish_2453821-1839525-16