HP5643 ink cartridges problem

[WKR59]

HP5643 Ink Cartridges Problem, Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK. I got this message after installing new black and color HP ink cartridges and having the printer print out a test page and say aligned properly in color and black and white. Then first time I tried to print I got this message and I took the cartridges out and reinstalled 3 or 4 times and keep getting same message. What do I do? These are genuine HP cartridges, I have changed cartridges before on this and other printers and have never seen this problem. I also unplugged the printer and plugged it back in a couple times waiting for a couple minutes before plugging printer back in.

[Kumar0307]

@WKR59, Welcome to the HP Support Community! I’m here to help.

I understand the replacement ink cartridges are not working. Did you try inserting the old set of ink cartridges to check if the error persists?

Bu this, we can conclude if the replacement ink cartridges are defective. If the error persists for both the set of ink cartridges, it could be an issue with the printer.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Use HP ink cartridges.

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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