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HP Recommended
HP Photosmart 6520 e-All-in-One Printer
Microsoft Windows 11

I installed 2 different brand new printer cartridges but my HP6520 All in One printer only prints blank pages. 

Please help

1 REPLY 1
HP Recommended

Hi @BR131515,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps: 

  1. Check ink levels and replace any low or empty cartridges. See Check HP printer ink or toner levels for help.
  2. Press the information button () to print a test page directly from the printer.
  3. If the test page is blank, continue to the next step to clean the Printhead.
  4. If the page prints correctly, skip to the step to check print settings.
  5. Clean the Printhead if the test page was blank.
  6. Load plain white paper in the tray.
  7. Run the cleaning tool.
  8. Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.
  9. Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the cleaning tool.
  10. If the page that prints has defects, the Printhead might be badly clogged. Run up to two more cleaning cycles.

 

Refer to this link for further guidance: click here

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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