HP6520 Printer, put in (3)new color and (1) new Black Cartridges and Black not printing.

[TK_cindy3282]

Have a HP 6520 All in one Printer i Purchased in 2014. Today, 10-13-2020 the Black Cartridge, HP 564 decided to stop printing. I put in a new HP Black and (3) new HP color Cartridges and Black still does not Print. Has anyone in the Community had a similar problem and can steer me in the Right Direction? Maybe it has caught the Virus !! THANK YOU.

[KrazyToad]

@TK_cindy3282

Welcome to HP Community

I have gone through your Post and would like to help

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03954004 and let me know how it goes

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[KrazyToad]

At this point I suggest you contact HP Support for Service Options

Link: https://support.hp.com/in-en/document/c03954004

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you