HP6830 new cyan cartridge won't print

[4work]

Changed cyan cartridge, but blue does not print

[VikramTheGreat]

Hi @4work,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you've changed the cyan cartridge in your HP OfficeJet Pro 6830 and blue still doesn’t print, even though the cartridge is new, try these steps to troubleshoot:

1. Run a Printhead Cleaning

• On the printer:
  • Tap Setup (gear icon) > Printer Maintenance > Clean Printhead
• You may need to run this 2–3 times to see improvement.

2. Print a Test Page

• Tap Setup > Reports > Print Quality Report
• Check if blue (cyan) is missing or faint on the color blocks.

3. Check Cartridge and Vent

• Remove the cyan cartridge.
• Ensure:
  • The plastic pull tab was fully removed.
  • The vent (small hole on top) is not clogged.
• Clean the vent with a soft cloth or a pin if necessary.

4. Reinsert the Cartridge

• Reinsert it firmly until it clicks.
• Power cycle the printer (turn off, wait 30 seconds, turn on).

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[4work]

Hi! I had already replaced the cartridge and cleaned the printheads numerous times, and also reached the 3rd level of cleaning. Could my cartridge be defective? It is a genuine HP one. I also tried to print a letter in all blue to no avail. Thanks!

[VikramTheGreat]

Hi @4work,

Thank you for the update and for already trying extensive troubleshooting steps.
 

To assist you better, could you please share a clear photo of the installed ink cartridges (with the cartridge doors open)? This will help us visually check for any signs of damage or packaging issues that might be affecting print quality, even with genuine HP cartridges.
 

Also, kindly reach out to us via private message so we can securely verify your printer and cartridge details and continue helping you further.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support