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‎12-17-2021 09:13 AM

HP Recommended
Product: HP6830
Operating System: Microsoft Windows 10 (64-bit)

cCannot print BLUE on 6830 despite new cartridges.

All diagnostics followed but magenta,yellow,black ok.

BLUE used to print...is it time to get new printer eg Canon,Epsom etc

Category:
1 person had the same question
1 REPLY 1

‎12-22-2021 04:43 AM

HP Recommended

@dunvant, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not printing in Cyan(blue). Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the printhead up to 2 times and print a test page to check the result.

 

If the issue persists with 2 different Cyan ink cartridges, I'm afraid the issue is with the printhead which is non-removable.

 

HP can replace it if under warranty.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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