HP6968 not printing with color

[Austin801]

I am not able to print using color, I have done everything on the website...

replaced the cartridges with new ones

reinstalled the drives 

cleaned the printhead 5 or 6 times

hard reboot, factory reset

checked all the settings, greyscale not enabled

Its only printing black and white.

Please help.

Everything else works and I would hate to buy a new one just because of something I am not seeing... also if I were to buy a new one would it save the settings somehow? since it will be linked with my HP account?

[Kumar0307]

@Austin801, Welcome to the HP Support Community!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Try making a standalone copy in color check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

For more info on resolving this issue, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!